Privacy Policy

INTRODUCTION
This Privacy Policy (“Privacy Policy”) describes the data protection practices of Ezra and its affiliates (collectively, “Ezra,” “we,” “our,” or “us”), including when you visit any Ezra website that links to this Privacy Policy (including www.joinezra.com and other related domains), use any affiliated mobile applications (the “Apps”), or otherwise provide data to Ezra. We refer to the Websites, Apps, and other services provided by Ezra collectively as the “Services.” This Privacy Policy is incorporated into our Terms of Use. Capitalized terms not defined herein have the meanings assigned to them in the Terms of Use.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

This Privacy Policy covers:

  • The Information We Collect and the Sources of Such Information
  • Purposes for How We Use Your Information
  • Online Analytics and Advertising
  • How We Share and Disclose Your Information
  • Your Marketing Choices
  • Third-Party Services and Notice About Health Information
  • How We Protect Your Information
  • Privacy Information for California Residents
  • Privacy Information for Nevada Residents
  • Retention of Your Information
  • Revisions to Our Privacy Policy
  • Contacting Us

THE INFORMATION WE COLLECT AND THE SOURCES OF SUCH INFORMATION

We obtain information about you when you use the Services. Some information is necessary for us to provide the Services. If you do not provide such information, or if you ask us to delete it, you may no longer be able to access all or part of the Services.

1. Information You Provide to Us
We collect information you provide directly to us, such as when you:

  • Register an account or product.
  • Process orders and requests for treatment.
  • Submit questions, communications, or feedback via forms, email, or chat.
  • Participate in research or surveys.
  • Request customer support and technical assistance.
  • Upload or post content to the Services.
  • Submit employment applications.

Types of data we may collect from you include:

  • Name, address, telephone number, date of birth, email address.
  • Information about medical conditions, treatments, physician referrals, prescriptions, lab results, or related health information.
  • Log-in credentials for account creation.
  • Billing information (e.g., shipping address, payment card details) collected by our payment processors on our behalf.
  • Transaction and purchase information.
  • Customer service and maintenance interaction details.
  • Demographic information (e.g., gender, age).
  • User-generated content posted in public forums.
  • Any other information you choose to provide.

2. Information We Collect Through Automated Means
We may collect certain information about your device and usage of the Services automatically, such as:

  • IP address, browser type, operating system, device IDs.
  • Referring and exit pages/URLs, number of clicks, files downloaded, domain names, landing pages, pages viewed, time spent on pages, search terms.
  • Error logs and other similar information.

Our Apps:
We collect information about your mobile device when you use our Apps, including device identifier, IP address, OS, browser type, domain name, date/time of use, and usage patterns.

Location Information:
We may collect general location information (e.g., city/state based on IP) or, with your permission, precise GPS information to provide location-based services or content. You may disable location features in your device settings.

Cookies and Similar Online Tools:
We and our service providers use technologies like web server logs, cookies, tags, SDKs, and tracking pixels to:

  • Recognize your device.
  • Store preferences and settings.
  • Understand service usage.
  • Offer a tailored user experience.
  • Deliver and measure effectiveness of tailored content and ads.
  • Assist with security and administrative functions.

You can set your browser to notify you about cookies or to block them. Blocking cookies may limit certain features of the Services.

3. Information We Collect from Social Media and Other Content Platforms
If you “like” or “follow” us on social media (e.g., Facebook, Instagram, Twitter), we may collect your name, email, and content you post about us. If you sign up for promotions or submit information through social media, we also collect that information.

4. Information We Receive from Other Sources
We work with third parties—such as health care providers, pharmacies, technical contractors, and analytics providers—who may provide us with additional information about you.

PURPOSES FOR HOW WE USE YOUR INFORMATION

We may use your information to:

  • Provide, improve, and manage the Services.
  • Facilitate health care services by physicians or other health care providers.
  • Conduct internal research and analytics to understand and improve our Services.
  • Communicate with you about the Services, respond to inquiries, and send messages on behalf of health care providers.
  • Send promotional emails, surveys, and information about events, products, and services of ours, our affiliates, and partners.
  • Provide technical support and customer service.
  • Verify your identity, process payments, and fulfill orders.
  • Personalize content and ensure optimal presentation of our Services.
  • Measure and understand effectiveness of advertising and content.
  • Comply with laws and regulations.
  • Protect our legal rights and interests.

Combined Information:
We may combine information collected through the Services with information from other sources.

Aggregate/De-Identified Data:
We may aggregate and/or de-identify any information collected so it no longer identifies you. We may use and share Aggregate/De-Identified Data for any purpose.

ONLINE ANALYTICS AND ADVERTISING

1. Online Analytics
We use third-party analytics services (e.g., Google Analytics, MixPanel) to collect and analyze usage information. These services may use cookies, device IDs, and other tracking to evaluate use of the Services.

To opt out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on. To disable certain analytics features, adjust your device settings or Google Ads Settings.

2. Online Advertising
We may integrate third-party advertising technologies that use cookies and similar tools to deliver relevant ads on our Services and elsewhere online. These ads may be tailored based on your interactions, demographics, or interests.

You can opt out of certain tailored advertising via the Network Advertising Initiative’s Consumer Opt-Out, the Digital Advertising Alliance’s Consumer Opt-Out, or Your Online Choices. Note: You will still see ads, just not personalized ones.

3. Mobile Advertising
On mobile apps, we may work with third parties to deliver tailored in-app advertisements. You can opt out of tailored ads by adjusting your device settings or contacting your platform provider.

4. Do Not Track
We do not currently recognize or respond to browser-initiated DNT signals.

HOW WE SHARE AND DISCLOSE YOUR INFORMATION

We may share your information as follows:

  • Affiliates and Subsidiaries: Within the Ezra family of companies to deliver a consistent level of service.
  • Health Care Providers and Services: With health care providers to schedule appointments, provide health care services, and other treatment or health operations purposes.
  • Service Providers: With select third parties performing services on our behalf (e.g., billing, sales, marketing, analytics, customer service, IT, fraud prevention, payment processing).
  • Protection of Ezra and Others: To comply with laws, enforce our Terms of Use or Privacy Policy, respond to legal requests, and protect our rights or safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, user information may be transferred.
  • Public Forums: Information you submit in public features is not confidential and may be visible publicly.
  • Consent: We may disclose your information as you direct or with your consent.
  • Aggregate/De-Identified Information: We may share non-identifiable data at our discretion.

YOUR MARKETING CHOICES

You can opt out of marketing communications by following unsubscribe instructions in our emails or by contacting us. Note that you may still receive operational emails.

THIRD-PARTY SERVICES AND NOTICE ABOUT HEALTH INFORMATION

This Privacy Policy does not cover third-party privacy practices. We are not responsible for the privacy practices of physicians, health care providers, device manufacturers, or other linked websites/services. Review their privacy policies to understand how they handle your information.

HOW WE PROTECT YOUR INFORMATION

We use technical and organizational measures to protect your information, but no transmission or storage system is completely secure. Your use of the Services is at your own risk.

If you have a password to access the Services, you are responsible for keeping it confidential. Information you share publicly on the Services may be viewed by others.

PRIVACY INFORMATION FOR CALIFORNIA RESIDENTS

If you are a California resident, please review this section for information on how the California Consumer Privacy Act (“CCPA”) applies to your personal information.

Categories of Personal Information:
We collect categories of personal information such as identifiers, transaction data, financial data, internet activity, geolocation, demographic data, user-generated content, and customer service data. We may disclose these categories to service providers, affiliates, health care providers, or to comply with legal obligations.

Your California Privacy Rights:
California residents have certain rights under the CCPA, including the right to:

  • Know the categories and specific pieces of personal information we collect.
  • Access or obtain a copy of your personal information.
  • Delete certain personal information we have about you.
  • Not be discriminated against for exercising these rights.

Some information may be exempt under the CCPA. We will verify your identity before responding to requests. To exercise these rights, submit a request via our webform or email us at support@joinezra.com.

Sale of Personal Information:
Ezra does not sell your name, email, phone number, or postal address. We do allow certain third parties to collect online identifiers through cookies and similar technologies for advertising purposes, which may be considered a “sale” under CCPA definitions. To opt out, use the industry opt-outs mentioned in the Online Analytics and Advertising section above.

Shine the Light Law:
We do not share your personal information with third parties for their own direct marketing purposes.

PRIVACY INFORMATION FOR NEVADA RESIDENTS

Nevada residents may opt out of the sale of their personally identifiable information. We do not currently sell such information. If you wish to be placed on a do-not-sell list, email us at support@joinezra.com.

RETENTION OF YOUR INFORMATION

We retain your information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

REVISIONS TO OUR PRIVACY POLICY

We may update this Privacy Policy to reflect changes in the law, our practices, or service features. The revised Privacy Policy will be posted on the Services. Your continued use after changes have been posted indicates your acknowledgment of these changes.

CONTACTING US

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Ezra
3 North Federal Highway, Dania Beach, Florida, 33004
support@joinezra.com

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